Thanks, I bought a Mazda CX-5 from a secondhand car dealership on 3rd February and since then have only had the use of the car for about 9-10 days, as there was a fault with the heating. I have lost all faith in the car and rely on it heavily for work, its one problem after another with no huge urgency to fix…. Hi Natalie. If they want a diagnostic test to help proceed with the rejection, you will need to arrange this. A warranty is a form of additional insurance cover against certain faults, over and above your statutory rights. I purchased a 2013 Audi A6 with 40k miles from a Mainline BMW dealer, with a 12 month warranty just over 10 months ago. ALSO when release steering wheel car noticably pulls to the right. You can try complaining to the dealership that you were mis-sold, but there’s no guarantee they will respond. Howdy. It does not run properly and gives less mileage. About 12 years ago I bought a car that ended up with problem after problem and almost had to cancel my honeymoon because of how much it cost to put right and I’m really concerned that this could end up being similar (minus the honeymoon obviously). As i had built the case around mis selling. Hi Stephanie. I bought a 2007 Vauxhall Corsa in August 2017, with a 1 year extended warranty. However some idiot hot me which wrote my car off. The dealership and head office has been unhelpful so far, will not supply a courtesy car as car is out of warranty. Therefore you should be eligible for a full refund. That’s all great. Where do I stand with repair? I arrange to examine the Audi A1 in one more garage tomorrow. They have not provided me with the amount refunded. Do I need to still pay an insurance and tax if we don’t use this car, because is faulty and during the rejection process? You can ask, but they’re not under any obligation to do so. Hi I just wanted to ask I bought a used car from a garage just under 3 months ago it has completely died on me have no idea why I will be contact the company tomorrow but I’m expecting an argument, I was told any problems within the 3 months to go back, I paid £2500 for the 4×4 what Can I expect or what’s the best way to tackle it please. Unfortunately, the car is now nine years olf with 84,000 miles on the clock, so a court would be quite lenient with faults based on the age and mileage. However, you are covered by the Consumer Rights Act on the purchase of any new or used car. Car still has 2 years of its manufactures warranty and there is also a 1 year dealers warranty. If you don’t have written evidence that the dealer offered to increase your warranty limit, it will be difficult to win your argument. My friend bought his car 4 months ago from a large dealers. Over the next 2-3 days, when I’d got stuck on the middle of a roundabout and on a hill, I took it to a garage to find out if it was just me or if there was something seriously wrong. I’ve tried to talk to the same owner person but he says he’s not working at the same company etc just trying to fob me off. This issue has happened again since then, i have now lost faith in the car. The first 2 times were due to the “service due” notification coming on whenever the engine is switched on, despite being assured the service was carried out prior to taking the car, and an engine management light, that apparently was a faulty sensor, which was replaced without issue. They rang up the following day to say that I needed a new pipe at a cost of £71 and that it was just a coincidence that it had broken. The car is only 3 years old and done 44800 miles. Hi, I am looking to buy a second-hand van, and will be looking at one tomorrow. Hi I bought a MINI Coupé from the car shop 24th September a few things were wrong: an intermittent fan, the display console switching off constantly and a rubbing sound as it’s steered to the left. It was very high mileage 170,000 but it was my intention to use it until I ran it into the ground, so to speak. It does not override or replace your rights under the Consumer Rights Act, but it covers a wider range of faults which would not be acceptable reasons for rejecting the car altogether. Those are the sort of things that a warranty would cover (if you have one). The garage offered an RAC check + full servicing + new MOT, including the standard 3 months warranty. Hard to say without knowing the nature of the faults. My question is, when does an EXTENDED warranty start. I phoned and they said im not registered. To ensure your warranty is valid, you simply need to service your Audi according to our recommendations and keep to any mileage limitation set. It would certainly be an unusual coincidence that a pipe broke the day after they serviced it; the cynic in me suggests that maybe they forgot to tighten a hose properly and therefore it all leaked out. Foolish on my part I know! This happened again a fortnight later and I called the garage out to me. He just kept saying my mechanic is the best and have been using them for a number of years and that he said it’s been fixed. They replaced a faulty sensor. We recently bought a Porsche Approved 67 plate Porsche Macan from a Porsche centre about 150miles away from home. Used cars approved and sold by manufacturers are covered my the warranty everywhere in EU as far as I know. We reluctantly drove the car home. Having purchased a Range Rover on the 6th Jan, I took out an extended gold warranty underwritten by the car dealer themselves. I got it checked at an independent garage who told me the head gasket was blown. Many buyers confuse warranties with their legal rights, but they are two different things. What else can I do? Hi Stuart. Hi I have a issue I purchased a Mercedes C Class 2011 on finance in April 2017 since owning the car I have had a number of issues firstly there is a delay on my locks when pressing the open button it takes around 2-3 seconds before the doors are able to open however Mercedes keep claiming that this is just a factory setting and cannot be changed also it has been in for repair work on two occasions both were for the locks and odd noises comeing from the rear of the car on both occasions the issues have not been resolved even after being told my locks have been replaced worst of all 6 weeks ago my car developed a miss fire and broke down on the motorway I rang Mercedes breakdown who have diagnosed it with a faulty injector after replaceing the injector they contacted me and have informed me that one of my pistons were also damaged so my engine had to be removed since it has been removed they have informed me that the engine block is damaged so will need to be replaced under warranty my only issue is I am not happy with it as it just seems to be fault after fault what options do I have I have purchased the car for £12000 and Mercedes have informed me that the warranty work would cost the company in excess off £10000 what can I do to get them to either replace my car like for like or get a refund. I notified that I had only purchased the vehicle 5 days earlier and he suggested I should contact the dealers for re-imbursement of a new battery. Fast forward 12mth on the car was unusable as the electrical issues just kept escalating, no help or compassion from the finance company I handed the car back to them. My wife noticed cold air blowing into passenger footwell no matter if heat on full or not. This year they found a couple of issues. How many times can VW attempt to make repairs before accepting that the panoramic sunroof is not fit for purpose. first then another $500. I want to cancel the warranty but the provider company told me I need to request the cancellation from thr dealership as I bought the product directly from them. Is this legal? The courtesy car they have supplied me with was given to me with two almost flat tyres and completely empty fuel tank, but at least i am mobile. Where would I stand regarding these issues as we are looking to take this legal and would appreciate any advice you can help with! If you don’t have any warranty cover and it’s up to you to foot the bill to get it fixed, I’d be getting the garage to look for other causes. we have 3 month warranty from him (for £500) but it will hardly cover all the damage. With regards to the mileage of 6,000 vs. 8,000, you’d need to get a legal professional to look at it and advise whether their scribble is actually acceptable. I have bought a VW Polo.1.2 petrol 55 plate for £1,400 on 29th November. that’s customized to your vehicle, driving habits, and needs. I Bought a car last June had a few problems with it broke down two weeks ago the AA came out to it saying EGR vaive has gone so it went into a garage and got replaced they did a test drive and said it was no good it still has no power they now say it is the turbo that has gone so we have contacted the warranty people to make a claim but while it has been in the garage the MOT on the car has run out. Hi stuart, I’m in the process of buying a used car from Evans halshaw, and the salesman told me they do the best used car warranty on the market, is this a type of claim he can make, and if not, what questions would I ask him? Should I claim the 12 month warranty or is it under the 3 month protection? have a read of our article about rejecting a faulty car. The sales rep believed the warranty was valid for me and his manager confirmed this only yesterday, but said I would need to go to Northern Ireland to use the warranty. The guy in service department rang me up and said that my MOT failed. I spoke to the seller many times and he is saying my mechanic is not a good one. What are your thoughts? After Brexit, who knows? Extras Along with the mechanical coverage and 112-point dealer inspection, Volkswagen throws in some extras to sweeten the deal. I asked for an Alfa Romeo manufacturers extended warranty. I am assuming my claim should also be with Mazda and not with the car dealer I purchased the car from. May I ask what are my rights. Keep reading for: Features you should…. Lockdown then happened, fast forward to the 10th August and we took the car back down again with a list of the issues that needed sorting out. Seven months after purchase the engine seized and messaged the dealership who replied saying that it was public knowledge that this certain model of car is known for having those problems and newer models have had those faulty products changed. 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